Writing
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The term-time problem: why school IT projects fail in week one
School technology projects rarely fail during the build. They fail on the first morning of term, and the post-mortem almost always finds a plan with no…
What parents should actually ask about AI in the classroom
Your child’s school has introduced an AI tool and told you about it in one newsletter paragraph. Six questions worth asking, and what a good answer…
Choosing a phone system for a school campus
The least glamorous thing a school buys, and one of the few that has to work during an emergency. What actually matters, in the order it…
AI will not replace teachers. It might fix the pace problem.
One teacher cannot deliver thirty different paces simultaneously. That is arithmetic, not a failure of effort, and it is the specific problem this technology is shaped…
School IT is not corporate IT with a smaller budget
Providers who treat a school as a mid-sized business with a bell write proposals that fail in week three. The operating assumptions simply do not transfer.
Why small business AI pilots succeed and then quietly die
The pilot proved the technology could produce a good output on a curated example. It did not prove the organisation could operate it. Four questions pilots…
When to hire internal IT instead of using an MSP
I run an MSP, so treat this with suspicion. There is a point where hiring internally beats outsourcing, and most providers will not tell you where…
Cyber insurance is quietly rewriting your IT requirements
For most Australian small businesses the organisation setting their security standards is now their insurer. What is being asked, why the questionnaire matters more than the…
AI in the MSP: what we automated, and what we stopped
Every MSP says it uses AI. The interesting part is not what we automated, but what we tried and abandoned, and the pattern that separates the…
Compliance theatre and the Australian SME
Security questionnaires ask closed questions, and closed questions erase every detail that determines whether a control actually works. Our industry is complicit in this.
