Writing
Category: Managed IT
Running and buying managed IT services in Australia, written from inside an MSP. Cost, contracts, service levels and what providers do not tell you.
When to hire internal IT instead of using an MSP
I run an MSP, so treat this with suspicion. There is a point where hiring internally beats outsourcing, and most providers will not tell you where…
Your software stack is probably a third waste
Nobody sets out to buy the same software twice. Four kinds of subscription waste, a half-day audit that finds them, and why removing them is political…
Your IT provider should be boring
Novelty carries a bill that lands on your staff at 8:40am, not on the person who recommended it. An argument for deliberate conservatism, and how to…
What actually makes your staff faster
The things that genuinely improve productivity are considerably duller than the things that get budgeted for. What works, what doesn’t, and how to find out which…
How to read an MSP proposal when you are not an IT person
Three proposals, wildly different numbers, everyone sounding confident. Written by someone who writes these for a living: start at the exclusions page and work backwards.
The IT costs that never appear on an invoice
Ask a business owner what their IT costs and you get a confident answer that is usually wrong. The six costs nobody invoices you for, and…
What your MSP is doing in the months when nothing breaks
The hardest thing to sell in managed IT is the month where nothing happens. Here is what that month actually costs to produce, and the questions…
