Writing
Notes from the workshop
Practical writing on managed IT, school technology, cybersecurity and where AI genuinely helps, from someone who has to make it work on a Monday morning.
Your software stack is probably a third waste
Nobody sets out to buy the same software twice. Four kinds of subscription waste, a half-day audit that finds them, and why removing them is political…
Your IT provider should be boring
Novelty carries a bill that lands on your staff at 8:40am, not on the person who recommended it. An argument for deliberate conservatism, and how to…
What actually makes your staff faster
The things that genuinely improve productivity are considerably duller than the things that get budgeted for. What works, what doesn’t, and how to find out which…
Essential Eight: what Maturity Level Two actually costs an SME
The Essential Eight is a maturity level you hold, not a certificate you obtain. An honest look at what ML2 demands operationally, and why ML1 done…
How to read an MSP proposal when you are not an IT person
Three proposals, wildly different numbers, everyone sounding confident. Written by someone who writes these for a living: start at the exclusions page and work backwards.
The IT costs that never appear on an invoice
Ask a business owner what their IT costs and you get a confident answer that is usually wrong. The six costs nobody invoices you for, and…
What your MSP is doing in the months when nothing breaks
The hardest thing to sell in managed IT is the month where nothing happens. Here is what that month actually costs to produce, and the questions…
